Service Mapping Officer

The Service Mapping Officer will lead on the mapping and regular update of services and service providers in response to the needs of clients in 13 settlements. The position will work closely with other signpost staff; all IRC sector leads; humanitarian, governance and development actors among others. The position is integral within the VITAL consortium project and will work closely with protection officers and health teams in publishing content through digital and other diverse channels based on need and responding to clients’ information needs, contributing to the delivery of lifesaving interventions and information for new arrivals and at risk vulnerable populations through coordinated Protection, Multi-Purpose Cash Transfers (MPCT), and Epidemic Preparedness and Response (EPR), ensuring safe and accountable referrals. It supports gap-filling across points of entry, transit, reception centres, and high-caseload settlements, while promoting an area-based, “one team” approach that enhances efficiency, strengthens local partnerships, and enables adaptive responses to emerging crises such as influxes and disease outbreaks.

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
• Develop tools such as new service entry form, service entry update template, and new service provider agreement.
• Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
• Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues.
• Coordinate with other actors mapping services to avoid duplication of efforts.
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
• Reviewing the content and design of the service map on an ongoing basis.
• Work closely with Signpost moderators who are in direct touch with users to verify service information.
• Conduct training for service providers on how to use the service map and solicit feedback from providers.

APPLY NOW