Senior Reservations Assistant at Intrepid Travel

• Degree/Diploma level in Tour related studies
• At least three (3) years’ experience 
• Strong destination/regional and local travel knowledge
• An understanding of and a passion for various styles of travel, including our different brands.
• Experience with a reservations system 
• Experience with ticketing and other reservations processes
• Strong written and spoken communicate skills in local language and English.
• Strong computer skills, proficient in Microsoft Office
• Excellent organizational skills, attention to detail, with the ability to prioritize and manage own workload
• Able to relax and have fun at work with the team and still meet objectives

OTHER SKILLS AND ATTRIBUTES:

• Excellent organisational skills and attention to detail
• Demonstrating high standards of customer service
• Confident and professional communication skills
• Can work independently and with a team
• Friendly and flexible
• Operational Accountabilities Benchmark Measure
• Achievement of results Contribute to the DMC team’s results by providing exceptional service, fast turnaround times and accuracy in all points of the process
• Set goals and meet deadlines on a daily basis while working to achieve and exceed these goals
• Model, create and maintain a successful environment through working closely with the team.
• Reservations (booking and cancellations) Completion of block booking process for accommodation and any other required services
• Suppliers booked and confirmed within timeframes accurately
• Any issues identified and raised immediately
• Ensure accurate reservation information sent to suppliers
• Correct information is sent to suppliers and provided to group leaders when necessary
• Accurate vouchers if required to be issued within agreed timeframes for trip departure
• Respond to Intrepid Group sales department questions Requests/questions actioned within 48 hours 
• No emails to be left unanswered at the end of each day
• Develop good working relationships with all suppliers
• Response to supplier enquiries
• Maintain regular contact with suppliers
• No supplier complaints
• Develop good working relationships with all Group Leaders
• Ensure all pre-trip preparations are completed accurately prior to leader’s arrival and trip departure
• Answer leader’s questions and respond to the issue within 24 hours
• Provide on-going support to leaders as required
• Good Leader feedback
• Process and take necessary action to feedback and complaints received Receive and collate feedback from pax and Leaders
• Follow up and action complaints with suppliers
• Accounting and Invoicing Reconciliation of pricing and invoicing
• Cross-checking vendor’s invoice
• Ensure all practical arrangements for trips are completed
• Ensure all documentation required by Leaders is completed 48 hours prior to trip departure
• Ensure all data information required by the accounting department for cash requests or trip funds is accurate and submitted on time