Senior ICT Officer I – Applications at TADB

The Senior ICT Officer will provide operational support, monitoring, and troubleshooting of core banking applications and ICT systems. The role ensures smooth daily operations, assists in system enhancements, and supports end-users in maximizing the effective use of ICT applications.

• To monitor the implementation of policies, procedures, decisions and strategies for financing
• To prepare, analyze, and maintain statistical and operational reports on ICT applications using relevant software tools.
• To provide first-line support for core banking applications, escalating unresolved issues to the Business Solutions Manager.
• To identify and report application-related data entry or processing issues, advising programmers on corrective measures.
• To implement established ICT policies, procedures, and standards for input, data integrity, and user support.
• To assist in testing, piloting, and rolling out new or upgraded application systems.
• To monitor daily operations of applications, conduct health checks, and provide user assistance.
• To troubleshoot application-related incidents and perform root cause analysis, escalating as needed.
• To support system backup, recovery, and documentation of application processes.
• To prepare technical documentation, user manuals, and provide training/support to system users.
• To perform any other related duties as may be assigned by the Business Solutions Manager.

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