SATIC Human Resources Practice Lead at PwC South Africa

PwC has recently launched the South African Technology & Innovation Centre (SATIC), designed to innovate, build, and deploy solutions for our global clients across a range of technology and transformational needs. We are seeking candidates that have experience in overseeing and managing the delivery of HR services to clients. Ideal candidates must have backgrounds in managing a team of Human Resource consultants.

SATIC will work closely with the PwC UK and global consulting practices, offering an exciting opportunity to shape a meaningful career and help our clients tackle one of society's biggest challenges. If you are looking for a career where every day is different, challenges are complex, and you can make a real difference, we want to hear from you.

We are actively looking for a seasoned senior manager to join our team to support and lead our Human Resource Services Team. The ideal candidate will have extensive experience in managing teams that provide human resource services within a consulting context with an understanding of Human Resource Processes.

This role primarily focuses on managing a Human Resource Services team, providing an opportunity to work virtually from South Africa with the PwC UK and Global practices to deliver a broad spectrum of services to UK-based and global clients. As a senior manager in the team, you will play a leading role in delivering complex engagements to senior client stakeholders, helping our clients tackle their human resource service challenges and create value for the future.

As the SATIC Human Resource Practice Lead, you will also support the SATIC leadership team in establishing and growing a leading Human Resource Delivery team. You will be responsible for building relationships across SA and the UK and other PwC territories over time, to identify growth opportunities whilst mentoring and leading a team of consultants to foster a culture of quality delivery, collaboration, and continuous learning.

Strategic Leadership:

• Develop and implement strategic and operational plans for the HR Managed Services practice that align with the overall business objectives of SATIC.
• Identify growth opportunities and expand the range of services offered to clients.
• Client Relationship Management:
• Build and maintain strong, long-term relationships with both PwC SA and UK, to understand their needs and tailor HR solutions accordingly. This would extend to other territories over time.
• Act as the key point of contact for escalations and ensure client satisfaction with service delivery.

Service Delivery Management:

• Oversee the delivery of HR managed services, ensuring they are performed efficiently and effectively, meeting both contractual obligations and client expectations.
• Ensure compliance with all legal and regulatory requirements related to HR services.

Team Leadership and Development:

• Lead, manage, and mentor the HR managed services team, promoting a culture of high performance and continuous improvement.
• Foster professional development opportunities for team members to enhance their skills and advance their careers.

Process Optimisation and Innovation:

• Identify and implement process improvements to enhance the efficiency, effectiveness, and quality of HR services.
• Leverage technology and AI and innovative solutions to improve service delivery and client satisfaction.

Performance Tracking and Reporting:

• Develop and monitor key performance indicators (KPIs) to assess service quality and identify areas for improvement.
• Prepare and present regular performance reports to relevant stakeholders.

Business Development Support:

• Support business development activities.
• Participate in client presentations and negotiations to secure new business.

Market and Industry Analysis:

• Stay up-to-date with industry trends, emerging technologies, and regulatory changes that may impact HR services.
• Analyse market needs and client feedback to continuously adapt and improve service offerings.

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