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SATIC Human Capital Cluster Lead at PwC Careers Africa

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Job Description

About PwC SATIC and the role

PwC’s South Africa Technology & Innovation Centre (SATIC) is a strategic hub designed to deliver innovative, tech-enabled solutions to global clients. The Human Capital Cluster Lead plays a pivotal leadership role within Business Services, overseeing a portfolio of human capital and learning & development (L&D) services including talent acquisition, onboarding, workforce administration, performance management, learning program development, and organisational capability enhancement.


This role is responsible for driving strategic execution, service expansion, and operational excellence across the Human Capital Cluster. The incumbent will collaborate closely with the Business Services Lead and key stakeholders across multiple territories to foster innovation, efficiency (including automation and AI adoption), and resilience.

Job Industry

Human Resource Management

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

Service and Territory Expansion

  • Identify and pursue service expansion opportunities across territories
  • Engage with stakeholders to align services with local needs
  • Map team skills to potential service offerings

Stakeholder Engagement

  • Maintain regular cadence with territory stakeholders
  • Manage client relationships and ensure alignment with strategic goals

Service Onboarding

  • Oversee onboarding of new services into the cluster
  • Streamline processes and ensure quality integration

Career Planning

  • Support team leads in career development initiatives
  • Ensure skills mapping and alignment with growth objectives
  • Ensure Succession planning for key roles

Reporting

  • Provide monthly performance, quality assurance and strategic progress reports to the Business Services Steerco

Strategy Execution & Industry/ Service Awareness

  • Drive execution of strategic initiatives in alignment with SATIC goals
  • Stay informed on emerging trends and innovations in human capital operations and learning & development
  • Monitor industry developments to identify opportunities for service standardisation and optimisation.
  • Translate industry insights into actionable strategies that enhance service quality and consistency.
  • Promote alignment of service delivery with global best practices and evolving client expectations.

Automation and AI Introduction

  • Lead integration of automation and AI to improve efficiency
  • Promote adoption of innovative tools and methodologies

Risk Management

  • Identify and mitigate risks within the cluster
  • Implement risk assessment protocols to ensure continuity

Leadership and Collaboration

  • Foster a culture of collaboration and continuous improvement

Innovation and Continuous Improvement

  • Promote best practices and new technologies
  • Drive a culture of innovation and operational excellence

Essential Qualities

Essential Qualities
  • Bachelor’s degree in human resources, business administration, organisational development, or a related field.
  • A master’s degree is advantageous.
  • 5–7 years in operational HR management, L&D leadership, or a similar role, preferably in the technology or business services sector.
  • Proven experience in managing projects related to service onboarding, career development, and implementation of HR technologies.
  • Strong understanding of workforce and learning management principles and experience applying them in a business context.
  • Demonstrated ability to lead and manage diverse teams effectively.
  • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
  • Experience in the introduction and management of HR automation and AI tools is highly desirable.
  • High adaptability to fast-paced environments and evolving industry dynamics.
  • Demonstrated leadership of diverse, cross-territory teams
  • Experience with automation and AI tools is highly desirable
  • Demonstrated ability to manage competing priorities across operational and strategic domains.

Application Process

Close Date

08/08/2025

Apply Now!