Sales Operations Specialist

As a Nespresso Sales Operations Specialist, you will play a crucial role in enabling the B2C Trade Channel to focus on business results by providing operational support and aligning internal communications related to B2C and managing third parties.  

Deliver back-office support

• Provide business excellence support (i.e., process and tools), e.g., PO related processes
• Coordinate the delivery of merchandising initiatives taken in offline trade channels and support in the merchandizing activities of the Key Accounts
• Support all B2C operational activities, e.g., follow-up on Trade issues on a daily basis
• Ensure continuous perfect follow-up from order entry in Nespresso to good receipts at KA
• Be in connection with B2C Trade team to follow budget allocations.
• Support Head Office team in reporting, analysis of sell-in / sell-out reports for increasing efficiency, help project and follow ups roll outs when necessary

Align internal communications related to B2C

• Coordinate and align all B2C internal communications, and the communication processes
• Ensure information centralization by providing up to date processes & procedures documentation and an up-to-date shared environment for all B2C channels
• Maintain Document Management System

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