Rwanda Junior Support Engineer Intern at One Acre Fund

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.

To learn more, please see our Why Work Here blog post.

About the Young Professionals Program

One Acre Fund’s Young Professionals Program offers high-performing African graduates meaningful internships and training opportunities at a high-performing, mission-driven organization. Our internships are paid and all interns can expect to receive substantive work assignments working on high-impact projects that support One Acre Fund's operations.

When joining, interns will participate in an onboarding program and receive training on how to design and execute projects. Over the period of your internship, you will get the opportunity to work with like-minded individuals and receive learning opportunities to build strong foundations for your future career. 

About the Role

The Junior Support Engineer Intern will work alongside our Tier 2 Support Team to assist with second-level incident handling. You will take tickets escalated from Tier 1, perform guided troubleshooting of software issues, and apply documented Tier 2 procedures to resolve or further escalate incidents. You will help maintain support documentation (knowledge‐base articles, troubleshooting guides), and help ensure data security. You will report directly to the Tier 2 Support Lead.

• Escalated Incident Analysis & Resolution: Triage incident tickets, apply Tier 2 troubleshooting (gather logs, reproduce errors), document findings, and escalate when needed.
• Post-mortem Report Assistance: Support the Tier 2 team in drafting Post-mortem Reports (PMRs) by collecting incident data (logs, screenshots) and offering observations on recurring issues.
• Alert Monitoring Support: Review existing monitoring alerts. Help verify alert relevance (e.g., identify false positives) and document any noteworthy alert behaviour for the Tier 2 team.
• Knowledge Base Contribution: Support the creation and updating of knowledge-base articles, service desk SOPs, and troubleshooting guides. Draft step-by-step instructions for common tasks for Tier 2 ensure clarity and consistency.

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

CLICK HERE TO APPLY