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Risk Event Administrator 1 at Nedbabk

--Powermax General Electrical Merchants Ltd--

Job Description

Requisition Details & Talent Acquisition Contact

REQ: 140806


Talent Acquisition Consultant: Veronica Manyike


Location: 135 Rivonia Road, Nedbank Head Office, Sandton


Job Family

Risk, Audit and Compliance

Career Stream

Forensics

Leadership Pipeline

Manage Self: Operational

Job Purpose

To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.



Job Industry

Compliance, Risk Management, and Regulatory Affairs

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
  • Accurately interpret and analyze incoming Fraud cases, ensuring all requirements are met before allocations. 
  • Analyses of cases and refunding in accordance with the Association Rules.
  • Prioritizing important/urgent matters without compromising quality.
  • Ensure data integrity of cases received. 
  • Manage and prevent potential operational losses by adhering to processes and procedures.
  • Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems
  • Comply with risk standards, quality requirements, and policies.
  • Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders.
  • Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS).
  • Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
  • Maintain knowledge management and improve team success by sharing knowledge with the team.

Essential Qualities

Essential Qualities
  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management 

Minimum Experience Level

  • 2-3 years of experience in banking and/or operational back-office roles within a financial institution.
  • 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.

Type of Exposure

  • Time management 
  • Completing various administrative duties.
  • Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios) 
  • Managing customer expectations and client experience 
  • Managing stakeholder expectations
  • Interacting with diverse people
  • Working in a fast-paced environment, methodical and with preciseness
  • Providing feedback to management by preparing event synopsis as and when required
  • Capturing data

Behavioral Competencies

  • Managing Work
  • Proactive mindset
  • Time management
  • Quality Orientation
  • Collaborating
  • Problem solving
  • Analytical skills
  • Adaptability
  • Independent Thinker
  • Ethical Judgement

Application Process

Close Date

07/07/2025

Apply Now!