Restaurant Outlet Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

Operations Management:

• Oversee the day-to-day operations of the restaurant to ensure smooth service delivery.
• Ensure proper coordination between kitchen and service staff.
• Monitor opening and closing procedures of the restaurant.
• Ensure availability of food items, beverages, and service materials at all times.
• Maintain restaurant cleanliness, hygiene, and organization in line with food safety standards.
• Ensure compliance with company policies and standard operating procedures.
• Supervise table turnover efficiency and service speed during peak periods.

Team Leadership and Supervision:

• Supervise waiters, cashiers, kitchen assistants (where applicable), and other outlet staff.
• Prepare staff duty rosters and manage shift scheduling.
• Monitor staff attendance, punctuality, grooming, and performance.
• Provide on-the-job coaching on customer service and service etiquette.
• Promote teamwork between kitchen and front-of-house staff.
• Address staff concerns and escalate serious issues when necessary.

Customer Service Management:

• Ensure guests receive prompt and courteous service at all times.
• Handle customer complaints professionally and resolve issues quickly.
• Monitor guest feedback and implement improvements.
• Maintain a welcoming restaurant atmosphere that encourages repeat visits.
• Ensure service standards align with company expectations.

Sales and Revenue Performance:

• Drive restaurant sales to meet and exceed revenue targets.
• Monitor daily sales performance and prepare reports.
• Promote menu specials, combo offers, and seasonal promotions.
• Implement strategies to increase walk-in traffic and repeat customers.
• Upsell food and beverage items through staff engagement strategies.

Inventory and Stock Control:

• Monitor stock levels of food items, beverages, and restaurant supplies.
• Coordinate timely replenishment with procurement or store personnel.
• Conduct routine stock counts and reconciliation.
• Minimize wastage, spoilage, and pilferage.
• Ensure proper storage of perishable and non-perishable items.

Financial Management:

• Supervise daily cash handling and reconciliation procedures.
• Monitor POS transactions and ensure accuracy.
• Prepare daily and weekly sales reports.
• Support cost control initiatives including food cost monitoring.
• Ensure accountability of cashiers and shift supervisors.

Compliance and Food Safety:

• Ensure compliance with food safety and hygiene regulations.
• Maintain cleanliness standards in dining and service areas.
• Ensure staff follow proper food handling procedures.
• Maintain operational records and documentation.
• Ensure adherence to company policies and regulatory requirements.

Interested and qualified candidates should forward their CVs and cover letters to: recruitment@domeoresources.org using "Outlet Manager – Yenagoa" as the subject of the email.

Note: Only shortlisted candidates will be contacted.