Refugees and Returnees Programming Manager/ Responsable des programmes pour les réfugiés et les rapatriés - World Vision

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

1. Field Program Coordination and Oversight

• Oversee day‑to‑day management of refugee and returnee activities across field locations (refugee sites, camps, and reintegration communes).
• Ensure timely implementation of protection, shelter, WASH, livelihoods, and reintegration activities.
• Coordinate field teams to conduct assessments, verification exercises, vulnerability screenings, and home visits.
• Monitor activity progress, ensure alignment with workplans, and resolve operational bottlenecks.
• Ensure that services and assistance meet safety, dignity, and cultural appropriateness standards.

2. Project Management & Implementation Oversight

• Develop project plans with clear timelines and milestones.
• Coordinate with grantees and stakeholders for smooth implementation.
• Monitor budgets, expenditures, and compliance with grant terms.
• Identify risks and implement mitigation strategies.
• Track progress through monitoring, evaluation, and reporting.

3. Grant Management, Compliance & Reporting

• Review grant agreements and establish compliance requirements.
• Monitor grantee performance against contractual obligations.
• Track financial reporting and ensure proper documentation.
• Conduct audits, site visits, and compliance checks.
• Prepare and submit accurate reports to funders and stakeholders.

4. Protection Mainstreaming & Safeguarding.

• Ensure protection principles (do‑no‑harm, inclusion, safety, confidentiality) are applied across all field operations.
• Oversee protection case management, referrals, and follow‑up in collaboration with UNHCR, ONPRA, IOM, and specialized actors.
• Ensure identification and support to persons with specific needs (PSNs), including women at risk, unaccompanied children, GBV survivors, and returnee households with heightened vulnerabilities.
• Train field teams and partners in PSEA, safeguarding, and protection risk mitigation.

5. MEAL, Accountability and Data Quality

• Lead implementation of MEAL plans at field level (monitoring visits, activity tracking, PDMs, case follow‑ups).
• Ensure accurate data collection, analysis, and reporting using approved tools and systems.
• Support community feedback mechanisms, including complaint handling and feedback documentation.
• Participate in field reviews, learning sessions, and after‑action reviews.

6. Field-Level Coordination & Representation

• Represent the organization in field-level coordination meetings (UNHCR sectoral groups, ONPRA camp management meetings, commune-level humanitarian meetings).
• Coordinate with local authorities, community leaders, partners, and UN agencies for joint assessments, targeting, and service delivery.
• Maintain strong relationships with security actors, local administration, and humanitarian actors to ensure safe, coordinated operations.
• Support contingency and preparedness planning at field level.

7. Staff Management, Coaching & Field Capacity Building

• Supervise field coordinators, officers, accountants, drivers and community volunteers.
• Provide coaching, training, and regular feedback to enhance staff capacity.
• Ensure adherence to human resource policies, duty of care, and staff wellbeing standards.
• Lead field-level planning, team meetings, and performance evaluations.

8. Monitoring of Returnee Reintegration

• Lead field-level monitoring of voluntary returns, reception processes, and reintegration follow-up.
• Support household-level monitoring of returnees over the initial reintegration period.
• Identify reintegration gaps and coordinate multi-sectoral support.
• Ensure coordination with IOM, ONPRA, UNHCR, and local partners.

9. Resource Mobilization & Proposal Development

• Identify and research potential funding opportunities.
• Build and maintain relationships with donors and partners.
• Develop compelling grant proposals aligned with donor priorities.
• Coordinate inputs from program, finance, and leadership teams.
• Ensure proposals meet compliance, formatting, and submission requirements.

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