Receptionist at RBS Insurance Brokers

Job Reference Number: RBS-126

Department: Human Resources

Business Unit:

Industry: Insurance

Job Type: Permanent

Positions Available: 1

Salary: Market Related

The Front Desk Receptionist plays a vital role in representing RBS by managing incoming and outgoing calls, welcoming visitors, and providing general administrative support. This position ensures a professional and friendly front-of-house experience that reflects the company’s brand and supports strong external relations.

Job Description

Role Purpose

To direct phone incoming and outgoing calls via switchboard, provide general reception and administrative support in a manner that promotes the brand of the organisation and supports excellent external relations.

Financial

• Ensure and contribute to minimisation of general expenses 

Client 

• Build relationships with internal and external stakeholders (e.g. employees, service providers etc.) 

Business processes

• Greeting and directing visitors in a courteous manner taking care that they feel welcome 
• Answer, screen and dispatch calls in an accurate, timely and professional manner 
• Direct and escalate calls appropriately with reference to internal systems and operational structures  
• Show discretion and a sense of urgency when receiving calls or requests that relate to insurance related emergencies  
• Take down and relay detailed accurate messages 
• Request quotations for courier services, complete waybills, arrange collection and maintain stock of courier stationery 
• Conduct a weekly stock take of office consumables and sundries 
• Place orders for office consumables and office sundries as required in order to ensure minimum stock levels are maintained 
• Prepare or facilitate the preparation of refreshments as required 
• Manage bookings and scheduling of meeting room facilities 
• Ensure that reception area, meeting rooms and boardroom facilities remains presentable throughout the day 
• To remain up to date with staff on-duty  
• Diary management for service delivery and act as liaison between the organisation and various service providers (, , vending machines, couriers, water coolers etc.) to ensure efficient communication regarding service delivery  
• Submit invoices for approval and ensure accurate records are submitted to finance as required 
• Prepare the stationery packs for new employees 
• Provide ad hoc general administrative assistance as required 

Learning and growth 

• Live the RBS values  
• Ensure continuous self-development 
• Share information and knowledge with the team 

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