Receptionist at Ramada Resort by Wyndham Dar Es Salaam

Ramada Beach Resort is seeking a professional, well-presented, and customer-focused Receptionist to join our Front Office team. The successful candidate will be responsible for delivering exceptional guest service and ensuring smooth front desk operations in line with Ramada brand standards

• Welcome and check in/check out guests efficiently and professionally

• Handle reservations, cancellations, and guest inquiries

• Manage phone calls and respond to emails promptly

• Process payments and maintain accurate billing records

• Coordinate with housekeeping and other departments

• Handle guest complaints and ensure timely resolution

• Maintain a clean and organized reception area

• Update and maintain guest records in the PMS system

• Upsell room categories and promote hotel services

• Prepare daily arrival and departure reports

• Ensure compliance with hotel policies and brand standards

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