Quality Control Operator (Customer Service) - Tanzania
--Powermax General Electrical Merchants Ltd--
Job Description
Background Information
Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.
Our client, an operator in retail intermediation/online business services, is actively seeking a Quality Control Operator (Customer Services) to join their team in Tanzania.
THE JOB
The ideal candidate is responsible for monitoring and evaluating operator calls, providing performance feedback, analyzing reports, and recommending improvements to enhance service quality.
Job Industry
Job Salary Currency
USDJob Salary Fixed
YesJob Salary
250.0Key Deliverables
- Evaluating call recordings of operators
- Providing feedback on evaluation results
- Preparing and analyzing reports
- Making recommendations to improve operator quality
- Communication with remote sites
Essential Qualities
| Essential Qualities |
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The ideal candidate should possess the following skills and competencies.
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Special Benefits for this Position
We are offering the successful candidate a basic salary of USD 250 and an additional bonus of USD 100