Quality Assurance Supervisor at Mission for Essential Drugs and Supplies

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is being a reliable provider for quality and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Quality Assurance Manager and will be responsible for assuring the quality of trade and non-trade commodities, maintaining the quality management system, and conducting pharmacovigilance.

i. Develop and implement quality assurance plans for products in the warehouse to regularly determine their quality status through analysis, evaluation and comparison with set specifications.

ii. Supervise the inspection and release of inbound consignments and returns from clients by assessing their compliance with specifications to guarantee customer satisfaction.

iii. Gather information for pharmacovigilance of MEDS products as required by the Pharmacy and Poisons Board to comply with regulatory obligations.

iv. Supervise technical activities in the warehouse and laboratories in accordance with Good Distribution Practice (GDP) and Good Practice in Quality Control Laboratories (GPPQCL) to maintain high-quality standards.

v. Review product inspection checklists and recommend the release of inspected returns from clients by verifying compliance with quality specifications and assessing the validity of quality-related complaints.

vi. Investigate and resolve quality-related complaints by analysing issues and implementing corrective actions to improve customer satisfaction.

vii. Manage product recalls by collaborating with regulators and suppliers to manage compliance and address safety concerns.

viii. Update supplier performance records on quality-related issues to track and manage supplier quality effectively.

ix. Conduct supplier inspections as part of the MEDS technical team to assess and prequalify suppliers for compliance with quality standards.

x. Prequalify suppliers and products by performing on-site inspections and remote reviews of supplier information and product assessments to verify that they meet established criteria.

xi. Investigate major quality complaints by evaluating products to identify and resolve issues, ensuring high levels of customer satisfaction.

xii. Train new and existing staff on the requirements of the quality management system to promote adherence to quality standards and procedures.

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