QSR Country Manager - Uganda

We are recruiting a Country Manager to join the Hungry Lion team in Uganda. The purpose of this role is to lead and grow the Hungry Lion business in-country by driving operational excellence, ensuring brand standards, and delivering sustainable profitability through effective leadership, financial and market strategies.

• Brand Standards & Customer Experience
  • Oversee daily operations to ensure efficiency, quality, and consistency by implementing and monitoring standard operating procedures, food safety standards, and hygiene protocols
  • Ensure brand consistency across all customer touchpoints and champion excellent customer service and guest satisfaction
  • Monitor and respond to customer feedback and market trends
• Stakeholder Relations
  • Liaise with head office and regional support teams and manage relationships with licensing, statutory and regulatory bodies
• Market Expansion
  • Identify high-potential sites for new outlets and navigate regulatory environments, permits, and compliance
  • Liaise with the Head Office Development team
• Marketing & Local Relevance
  • Work with Head Office marketing on campaigns, activations, and digital to adapt to local tastes and culture
• Projects
  • General project management, as well as involvement in new store development projects
• Risk & Compliance Oversight
  • Identify and mitigate operational, financial, legal, and reputational risks by ensuring full compliance with health, safety, and regulatory requirements
  • Handle crisis situations (e.g. supply disruptions, political unrest) swiftly
• Financial Performance
  • Accountable for profit and loss (P&L), track financial performance, margins & unit economics
• People & Culture Leadership
  • Drive leadership development, training, and succession planning and ensure compliance with labour laws and HR policies
• Supply Chain & Procurement
  • Manage supplier relationships, enforce supply contracts and coordinate logistics
• Repairs & Maintenance
  • Oversee repairs and maintenance processes to ensure well-maintained operations and maintain costs within budget

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