Products Officer at Access Bank

      Drive end-to-end product development initiatives for liabilities that include Idea generation, definition, design, validation to commercialization in line with the overall bank strategy.

•         Drive the sales and marketing agenda for liabilities through marketing communications campaigns and promotions, staff training, collaboration with cross functional teams, competitive analysis, market research, process efficiency work streams and data mining to identify sales opportunities.

•         Manage the pricing, profitability, and revenue for assigned product lines.

•         Manage income leakage issues by performing periodic revenue assurance exercises on all liability products.

•         Manage the customer experience process and turnaround time, customer value propositions that suit the needs and aspirations of the customer.

•         Prepare and present weekly, monthly, and quarterly progress dashboards and liabilities and channels product performance reports in line with the set targets on revenue and balance sheet.

•         Collect customer feedback through surveys, branches, and frontline teams

•         Support digitization initiatives and improvements to customer journeys.

•         Assist in testing new product features or system enhancements (UAT).

•         Document customer journeys, workflows, and process maps

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