Product Manager (Associate to Mid-Level) - Zeraki Finance at Zeraki

Zeraki is all about using technology to solve some of the toughest challenges encountered in providing quality education in Africa. Our cutting edge solutions, provide insights that enable informed decision making, provide access to quality instruction and take the stress out of everyday administrative tasks.

• We’re hiring a Product Manager or Associate Product Manager to lead the evolution of Zeraki Finance. You’ll work directly with engineering, design, and cross-functional business teams to discover the right problems to solve and ship solutions that actually move the needle.
• If you’re excited to build structured, scalable finance tools in a chaotic, fast-growing market, this is the job.

• Discovery & Strategy (Core to All PM Levels)
• Continuously engage internal teams (Sales, Finance, Customer Experience) and school users to identify real financial workflow pain points.
• Validate opportunities through interviews, data analysis, shadowing, and problem mapping.
• Work with leadership to define and evolve the product vision and strategy for Zeraki
• Finance in East Africa.
• Translate vague needs into structured product problems and hypotheses worth testing.
• Collaborate with design and engineering to prototype and test before committing to builds.
• Roadmap & Delivery
• Maintain and prioritize a product backlog grounded in business impact and discovery insights.
• Own or contribute to roadmap planning and sprint execution (APM = support, PM = lead).
• Define clear product outcomes and ensure roadmap items are linked to measurable goals (e.g., % increase in fee collections, % reduction in billing errors).
• Lead agile ceremonies: Sprint Planning, Reviews, Retros, and Daily Standups.
• Own QA for your product: Write test cases, validate features, triage issues.
• Systems & Scale
• Oversee feature adoption and system stability across modules (e.g., Fee Management, Bank Reconciliation, Inventory).
• Coordinate integration with banking APIs and payment platforms as we grow cross-border.
• Use data to flag bottlenecks, regressions, or adoption issues—then lead the charge to fix them.

Performance Metrics

• Product & User Success
• Growth in school adoption (Kenya + Uganda)
• % of schools actively using newly released features
• CSAT and NPS scores from finance users and Relationship Managers
• Financial Impact
• Increase in transaction volume through the platform
• Reduction in outstanding receivables
• Reduction in billing errors or manual reconciliation work
• Discovery & Delivery Health
• % of roadmap items validated before development
• Sprint velocity, goal completion, and roadmap execution vs commitments
• Time to resolve critical issues or QA bugs

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