Process Maintenance Coordinator

Service Level Agreement Delivery

• Consistently deliver on all service level agreements.
• Assist with first-line troubleshooting and problem-solving.
• Interpret overall production performance and initiate actions to optimise through direct communication with all units.
• Respond rapidly to production-related incidents and facilitate recovery to original production levels through effective directional communication.
• Provide first-line recovery production plans to all units.
• Provide maintenance status feedback to management.
• Maintain a full understanding of the interrelationship and influences of all the units within the business.
• Act as the primary response for emergency handling.

Quality and Operational Performance

• Deliver quality, cost-effective service and support on time.
• Conduct fault finding to determine the immediate cause of failures.
• Identify and report defects affecting plant performance or safety.

Cost Awareness and Control

• Maintain awareness, focus, and control of operational costs.

Technical Expertise and Operational Advice

• Apply knowledge and experience to improve plant performance.
• Identify and report at-risk behaviours.
• Play a leading role in emergencies.
• Ensure safe decommissioning of the plant during planned and unplanned shutdowns.
• Assist in applying operational philosophies and operating conditions according to standard operating procedures (SOPs).
• Identify plant upsets and take corrective measures.
• Maintain quality and safety specifications.

Safety and Risk Management

• Conduct Exposure behaviour-based safety (EBBS) observations.
• Participate in incident investigations.
• Perform housekeeping and address deviations within working hours.
• Conduct safety management system inspections.
• Conduct and participate in risk assessments.
• Participate in daily assurance meetings.

Maintenance and Asset Management

• • Load and prioritise SAP notifications.
  • Translate the production plan into operational actions, including shutdown schedules.
  • Participate in and conduct root cause analysis (RCA) and potential deviation analysis (PDA) during fault finding.
  • Investigate and provide information for RCA and PDA processes.
  • Participate in HAZOP studies.
  • Assist in shutdown coordination activities for production.
  • Understand and contribute to Management of Change (MOC) processes.
  • Participate in developing equipment maintenance strategies.
  • Contribute to establishing quality assurance systems and procedures.

Continuous Improvement and Projects

• Implement continuous improvement initiatives.
• Contribute technical expertise within project teams.
• Develop or revise procedures and technical processes.

Technical Competence and Knowledge

• Be recognised as the technical expert on shift.
• Demonstrate knowledge of the entire plant and its processes.

Leadership, People Management and Values

• Support and promote company values, vision, and goals.
• Align performance goals with organisational objectives
• Develop expertise in others through coaching and mentoring.
• Identify and share technical training needs based on task observations.
• Contribute to the development of training modules.

Personal Development and Effectiveness

• Improve personal, technical, and specialist knowledge and skills.
• Keep supervisors fully informed regarding work progress.
• Operate independently within approved plans, processes, and plant procedures.
• Understand business drivers and key performance indicators (KPIs) and translate them into personal tasks.
• Provide adequate feedback to line management on work progress.
• Work independently and manage assigned responsibilities effectively.

Work Planning and Organisation

• Ensure work and project plans meet technical and professional objectives.
• Progress and complete personal development plans.

Governance and Standards

• Apply and review policies, practices, standards, procedures, and methods.
• Ensure professional standards for service provision are met.

Analysis, Problem Solving and Decision Making

• Analyse operational problems and recommendations.
• Design and implement effective solutions to operational and technical challenges.