People Experience Associate at The Wikimedia Foundation

The Wikimedia Foundation is seeking a People Experience Associate to join the People Department. We believe that our people are our most important asset, and the policy and practice work of our People department is critical to identifying, supporting, developing, and retaining excellent colleagues who advance the Foundation’s mission. In this role, you will work in partnership with People Department colleagues and Employer of Records (EOR) to provide seamless, accurate and timely support to staff working outside of the United States. The right individual will be customer service focused, analytical with a keen eye for detail and process oriented.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

• Serve as a point of contact and liaison between the Foundation and the EOR for staff-related matters outside of the US.  Collaborate with the EOR throughout the staff lifecycle - onboard and offboard, employment changes, payroll processing, benefits administration, etc.
• Review, respond and resolve staff inquiries or issues, independently prioritizing those tasks based on timing and urgency of the request to ensure completion.  Escalating any items that may need to be addressed by the EOR and/or management
• Accurate and timely review and processing of staff changes to ensure that all systems and records are updated appropriately, including those managed by the EORs.  This may include but is not limited to: line manager changes, employee promotions, salary increases, benefit changes tax changes, address changes, etc.
• Review monthly invoicing, conducting thorough audits, researching and resolving any discrepancies prior to sending invoices for final approval before deadline.  This includes collaborating with the EOR and finance on process, queries and/or changes.
• Provide support on additional projects as assigned

CLICK HERE TO APPLY