People & Culture Coordinator

Provide support and clerical expertise to People and Culture Coordinator and supporting Lodge employee with any People and Culture related issues.  Respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, guest, or vendor satisfaction while complying with all Four Seasons’ policies and procedures.

• Conduct self in a professional manner at all times, adhering to Four Seasons’ standards of conduct, policies, and service culture.
• Dress in the issued uniform and maintain a neat, clean, and professional appearance. Arrive on time for scheduled shifts and notify the Manager promptly in the event of absence or delay.
• Comply with all Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Coordinate all Lodge employee ground transportation requirements and transportation allowances for line and supervisory employees. Ensure accuracy, fairness, and adherence to policy in all related transactions.
• Facilitate and manage the Park Fee service provided to Lodge employees in collaboration with Finance and relevant authorities.
• Serve as an objective resource in employee counseling and conflict resolution, maintaining confidentiality and escalating complex matters to the People & Culture Manager when appropriate.
• Support the recruitment and onboarding process, including responding to applications within 48 hours, scheduling interviews, checking references, preparing new hire documentation, and ensuring a seamless arrival experience.
• Coordinate and organize employee engagement activities, including social, sports, recognition, and well-being events. Prepare communication materials, posters, and digital updates, and ensure visibility of event highlights through photos, videos, and notice boards.
• Prepare and maintain the Monthly Employee Relations Calendar and oversee activities that enhance engagement and employee experience.
• Supervise and inspect employee accommodations regularly to ensure cleanliness, comfort, and readiness for new arrivals. Coordinate with Accommodation and Engineering teams for maintenance needs and amenity placement.
• Oversee the general upkeep, functionality, and cleanliness of employee facilities, including the Cafeteria, Recreation Room, Employee lounge, and Gym. Report any issues promptly to the relevant departments.
• Manage internal employee communication platforms (e.g., Direct Line meetings, notice boards, internal social media channels, discussion database) ensuring timely and accurate updates.
• Ensure full understanding and compliance with the Four Seasons “Lead With Care” Health & Safety Program and participate in all required training and meetings.
• Provide administrative support to the People & Culture Department including typing, filing, correspondence, database management, translation, and reporting.
• Support People & Culture projects, employee documentation, and communication tasks as assigned by the Director of People & Culture.

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