Payroll Administrator

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Payroll Processing & Data Management

• Payroll inbox management: Respond promptly to employee payroll queries.

• Attendance tracking: Collect, verify, and consolidate registers, Sundays, and public holiday data.

• Reconciliations: Ensure accuracy of incentives, overtime, and payroll-related queries.

• Data accuracy: Maintain precise payroll records within Pastel.

• Employee lifecycle updates: Load new starters, process terminations, and manage leave payouts.

• Calculations: Handle pro-rata pay and back-pay for new employees.

• Recurring inputs: Maintain nightshift allowances and other ongoing payroll elements.

• Adjustments: Compile wage changes as required.

• Validation support: Assist with payroll checks prior to final submission.

Statutory & Benefits Administration

• Compliance processing: Complete UI-19s, UI-27s, and salary schedules for exited employees.

• Maternity documentation: Prepare and submit required paperwork.

• Fund administration: Register new employees on the Momentum Fund and process exits accordingly.

Payments & Distribution

• Banking preparation: Create bank files and process EFT payments through the banking institute.

• Payslip distribution: Ensure efficient and timely delivery of payslips.

• Quality assurance: Support payroll audits, including capturing hours and leave pay on Pastel.

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