Passenger Information Agent_Cape Town

Administrative and Support Services

No

Key Performance Outputs

The successful candidate, reporting to the Supervisor Passenger Services will be responsible for the following:

Proactively identifying, resolving and escalating customer’s needs as and when required.
Announcing flight information
Provide support to relevant stakeholder to ensure achievement of objectives.
Participate in customer care projects and initiatives as and when required.
Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
Capture information for trending purposes.
Identify and escalate any system related errors.
Escalate repeated Operational non-compliance.

Essential Qualities
Technical Skills and Experience The following skills & experience is required or equivalent of such is required: The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position. Proficiency and knowledge of Microsoft Office packages. A minimum of 1 year airport operation related experience would serve as an advantage. Competencies Conflict Management Communication Action Orientated Interpersonal Relations

Technical Skills and Experience

The following skills & experience is required or equivalent of such is required:

The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position.
Proficiency and knowledge of Microsoft Office packages.
A minimum of 1 year airport operation related experience would serve as an advantage.

Competencies

18/06/2025