Parts Advisor - My Jobs In kenya

The role holder will facilitate real time requisition & acquisition of parts; achievement of set Parts sales targets & parts quantities maintained, manage customer satisfaction and retention index as required.

• Execution of Parts performance strategies and action plans: - Coordinate and ensure high level of parts availability that promote increased parts sales, customer satisfaction and achievement of set parts performance targets.
• Formulation of Parts Sales action plan: - Draw a weekly parts forecast by conducting daily cold calls to customers, undertake parts sales promotions and facilitate customer visits.
• Customer relationship: - Through provision of excellent customer service; support customers in identification and procuring of correct parts, manage inventory and provide expertise advice.
• Support Parts Availability: - Handle Parts requisition by promptly updating the Parts orders into theERP, seek immediateapprovals, update ERP-MRS (material requisition slip)andcommunicate on time in support of TAT and customer satisfaction.
• Parts Sales: - Responsible for parts counter sales within the set SOP, accurate pricing, accurate invoicing onERP andensure NIL reportsofnon-compliance.Provideweekly reportson Partssales, lost sales opportunities and stock leve
• Receiving of parts from suppliers and confirming that the supplied is as per the initial company request, ensure accurate posting on ERP and stock records.
• Point of Part Sale relationship: - Establish and maintain favourable relationships with local parts dealers and service shops to ensure the distribution and sales of parts at all times.
• Enhance Customer Intimacy: - Make regular visits to key accounts & fleet customers to gain an understanding of their parts needs and enhance customer intimac
• Management Reporting: Provide regular reports and insights to Management on Parts performance, business opportunities and matters customer relationship.

If you meet the qualifications, we’d love to hear from you! Please send your resume, cover letter, and any relevant certifications to careers@tmd.co.ke with the subject line "Parts Advisor – [Your Name]."