Operations Manager / Key Account Manager (Mining Account) (Senior)

SERVTEC is a dynamic, multi-service, and international company with over 15 years of successful experience in Africa in the recruitment, placement, and comprehensive management of professionals across all trades and qualification levels, working with clients in various sectors. We are recruiting a Senior Operations/Key Account Manager (Mining Account) for one of our clients.

A. Operational Management• Fleet Monitoring: Act as the control tower. Proactively collect and supervise all fleet movements (owned and outsourced) to ensure maximum fluidity.• Subcontractor Management: Ensure deadlines are met. Audit and manage transport partners. You are responsible for resolving field problems (breakdowns, delays).• Documentary Rigor: Verify the completeness and accuracy of transport documents to avoid administrative blockages.• Process Optimization: Identify operational bottlenecks and implement procedures to increase productivityB. Reporting and client interface (The "Relay")• Real-Time Tracking: Feed tracking files for immediate and accurate visibility of the situation.• Alert: Immediately identify deviations (delays, breakdowns) and quickly propose solutions to the DGA.• High-Level Client Interface: Act as the primary point of contact for the mining client. You prepare and present operational reviews (reports, positions, ETAs, etc.)• Data Analysis: Transform tracking data into strategic dashboards (KPIs) to facilitate decision-making by the DGA.• Risk Management: Anticipate logistical crises (customs, blockages, breakdowns) and deploy immediate contingency plans.C. Backup• Master the file to ensure continuity of operations and replace the Deputy Director General during his travels

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