Operations Manager at Masterpower Group

It is a senior management role responsible for overseeing all aspects of a hotel's daily operations to ensure smooth, efficient, and profitable functioning. They manage various departments, including sales & marketing, guest services, housekeeping, maintenance, and food & beverage, to maintain high service standards and guest satisfaction.

• Minimum Qualification : Bachelors
• Experience Level : Senior level
• Experience Length : 12 years
• Working Hours : Full Time

1. Overseeing Daily Operations: Managing all hotel departments, including front desk, housekeeping, maintenance, and food & beverage.
2. Business Development & Marketing: Ensuring rooms, conferences, events and restaurant have enough occupancy. Need to build a pipeline of business
3. Ensuring High Standards: Maintaining service quality, cleanliness, and guest satisfaction across all areas.
4. Financial Management: Monitoring budgets, controlling expenses, and maximizing profitability.
5. Strategic Planning: Developing and implementing operational strategies to enhance efficiency and guest experience.
6. Staff Management: Leading, mentoring, and motivating staff to achieve operational excellence.
7. Compliance: Ensuring adherence to health, safety, and legal regulations.
8. Guest Experience: Addressing guest complaints and implementing measures to exceed expectations.
9.  Collaboration: Coordinating with other department heads and stakeholders to streamline operations and resolve issues.
10. Performance Analysis: Analyzing operational data to identify areas for improvement and drive profitability.
11. Vendor Management: Negotiating contracts and managing relationships with suppliers.
12. Budgeting and Forecasting: Creating and managing budgets and forecasts to ensure financial stability and growth.

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