OPERATIONS CONTROLLER

The key purpose of this role is to implement and uphold ABInBev safety standards. To manage the Depot Distribution, Inventory and Warehousing function so that customer service levels can be optimized and ensure that benchmarked productivity standards are met. And also implement standard operating processes in line with DPO standards. Manage VLC, ZBB and FLC budgets in line with annual flexed targets.

Safety

• Ensures a safe and healthy working environment for internal and external stakeholders
• Ensures that legislative requirements are met in line with the Section 16.2 appointee requirements
• Maintains a robust system of SIO and SHO generation and close out
• Monthly Safety reviews are conducted with the DCM to identify risk trends and mitigation plans
• Quarterly Safety reviews are conducted with the DCLM, RLM and RSD to identify risk trends and mitigation plans
• Completes an annual risk review of internal and external processes, identifying relevant mitigation plans and implementing them

Inventory and Warehouse Management

• Conduct random truck counts to monitor effectiveness of internal controls
• Ensure optimal warehouse configuration
• Conduct monthly stock counts in line with Inventory management procedures and processes
• Ensure compliance to all relevant legislation
• Day to day management of customers related delivery queries or complaints
• Root cause analysis of queries and complaints conducted to prevent recurrence
• Ensure drivers adhere to offloading standards at POC and maintain customer service levels - Establish, document and communicate SOP for delivery staff to follow

Continuous Improvement

• Tracks KPI's on a daily, weekly and monthly basis in line with DPO Terms of Reference
• Ensures that appropriate problem-solving tools are applied for out of range KPI's in line with DPO methodology Continuous Improvement
• Fosters a culture of continuous improvement by ensuring that routines and process are aligned to best in class standards through effective benchmarking
• Engages with HRBP and ensures that the Training Needs Analysis (TNA) document is maintained in line with ongoing operational requirements for staff development
• Ensures that TNA weekly and Monthly training schedules are adhered to.
• Drives a problem-solving culture using DPO Problem solving tools (e.g. 5 Why, Abnormality Reports, OWD's, GAPA, PDCA) from Shopfloor to senior management IR
• Maintains a healthy IR climate by conducting documented monthly engagements with Union representatives
• Ensure that the Shopfloor are aligned in terms of goals and meeting routines to drive continuous improvement
• Ensures that Monthly One on Ones are conducted in line with the target review process
• Maintains a healthy IR climate with Partners (Owner Drivers, Temp Labour, Outsourced Services) through documented SLA Meetings
• Communication channels are open to relevant stakeholders via Monthly All Employee Meetings Governance
• Ensures that internal compliance controls are adhered to in terms of Vendor payments, SOX and CSA controls
• Ensures that management teams are trained on the Code of Business Conduct and strict adherence is in place. Effective use of the Compliance Channel is maintained Service Level
• Ensures that T1 TCT is maintained to enable Stock and Empties movements from and to the brewery
• Engages with Sales to ensure RTI's are maintained to minimize packaging downtime
• Ensures there is strict adherence to Inventory Policy within Warehouse
• Time and attendance SAP administration effectively managed Communication channels are open to relevant stakeholders via Monthly All Employee meetings

Service Level

• Manages Service Level Agreements (SLA) on a weekly basis with Fleet, Quality and T1 functions
• Escalates relevant MBFU policy transgressions and takes appropriate actions
• Manages weekly SLA with Sales with clearly documented information on Sizing, Sales Forecast and Potential Stock write offs. Performance measures to be shared weekly include Refusals performance, Sales Curve index, OODD, Drop size and OOS constraints
• Drives a strict adherence to flexed budgets with the Delivery and Warehouse management teams
• Ensures that accountability is aligned to package owners
• Assumes overall accountability for Brewery Logistics Spend
• Ensures that sizing is conducted on a weekly and monthly basis in line with the Sales plan. Sizing risks are identified, and relevant actions taken to mitigate
• Accounts for over/underspends on a weekly and monthly basis dependent on the GL Frequency
• Create an operational environment that that inspires positive organizational effectiveness through the development of team members within Dream People Culture and the Leadership Capability Model
• Recruits diverse talent
• Develops people through knowledge sharing and insights
• Provides timely and constructive feedback while effectively coaching for performance Service Level
• Refusals performance, Sales Curve index, OODD, Drop size and OOS constraints
• Ensures that internal SLA agreements between Customer Service and Logistics are maintained

Load Plan Execution

• Ensure Driver and Crew image is maintained in-trade and correct PPE compliance
• Incorporate Safety guidelines on all Delivery SOPs
• Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines

Quality

• Ensures that logistics teams adhere to Quality guidelines specified by the Zone so that customers receive stock as per ABInbev Quality guidelines
• Adheres to Zone blocking mechanisms to ensure that blocked stock is at no time a risk to our stakeholder
• Manages DOC & Stock age for finished goods inventories in order to proactively identify opportunities or alleviate write off risks with functional peers in Planning, Manufacturing and Commercial DPO
• Ensures that Daily, Weekly and Monthly Meeting routines are adhered to in line with mandatory DPO guidelines (OWD's, SCL, MCL, Mandatory meetings)
• Conducts the Daily Logistics Meeting as per the specified TOR's listed in the DPO framework
• Ensures that Processes are standardised via SOP's and work standards are monitored and improved upon using Operational Work Diagnoses (OWD's)
• 5S routines and improvement exercises are conducted on a weekly and monthly basis to uphold DC Housekeeping standards
• Annual Business Descriptions are developed per functional area, taking into account SWOT Analysis and key business imperatives

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