Offshore Desktop Motor Assessor- Australia (Cape Town)

Responsible for accurately assessing the damage/loss digitally to determine the appropriate cost and safe repair methods. Build strong relationships with repairers via telephone and support internal and external customers.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
Accurate quantification, identification and validation of vehicles.

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
Consistently provide service in accordance to the pre-agreed service and functional standards.
Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (External)

Help manage clients by carrying out standard activities and providing support to others.
Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

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