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Office Manager at Rwanda Institute of Mediation (RIM)

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Job Description

The Office Manager is the backbone of RIM’s daily operations, ensuring a well-organized and managed RIM secretariat.

This role requires managing administrative complexities while serving members and stakeholders with an open-minded attitude to address all issues that will foster strengthening institutional development and advancing members welfare.

Job Industry

Administrative and Support Services

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Assisting in Development and implementing the RIM strategic plan and initiatives, including activities and action plans to position RIM at high standard of profession.
  • Office management, manage institutional property, and ensure operational efficiency
  • Organizing RIM members and public complaints handled by the RIM c organs; 
  • Assisting in Handling members’ and clients’ correspondences to ensure that their concerns and inquiries are adequately addressed;
  • Periodically evaluate RIM membership needs and inform strategies for the RIM Board to adopt in order to ensure continued satisfaction and appreciation by its members;
  • Developing and maintaining database of reliable and authentic information on the members of RIM;
  • Assisting in the designing and implementation of members’ welfare programs and activities; 
  • Assisting in identification of emerging issues and areas of training for members;
  • Assisting in formulation and implementation of a Continuous Professional Development (CPD) program;
  • Maintaining an efficient CPD database at the Secretariat;
  • Promoting RIM partnership with other training institutions at national regional and international level; 
  • Coordinating, implementing & Evaluating the RIM Pro bono services & initiatives;
  • Assisting in the development of the RIM program related projects;
  • Initiating and generating strategies to promote Professional Development within RIM membership;
  • Preparing and submitting monthly, quarterly and annual activity work plans and progressive reports to his/her superior
  • Any other lawful duties as may be assigned by the superior organ or individuals. 

Essential Qualities

Essential Qualities
  • Bachelor’s degree in either Business Administration, Management, Law, Public Administration, Project management or a related field.
  • Minimum of 3 years of experience in office management, executive administration, or project coordination (experience in NGO environment is preferred).
  • Fluency in Kinyarwanda and either or both of the two other official languages (English or French) (written and spoken) is required. Working knowledge of the other is a strong asset.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and cloud-based collaboration tools (Google Workspace).

Core Competencies

  • Strict commitment to confidentiality and data privacy.
  • Strong organizational habits with the ability to multitask under tight deadlines.
  • Basic understanding of Rwanda's legal framework and Alternative Dispute Resolution (ADR) landscape.
  • A commitment to integrating well-disciplined values—such as integrity, compassion, and diligence—into daily work.

Application Process

Interested candidates should submit their resume and a cover letter in one PDF format, explaining how their professional skills align with the position to proffesionalmediators@gmail.com

Close Date

25/09/2026

Apply Now!