New Markets Service Specialist

To drive an end to end customer service experience by:

• Dealing with inbound and correspondence queries (telephonically, via email/letter and chat) from Intermediaries, Employers and Members

• Dealing with multiple telephonic queries from Discovery FlexiCare members, brokers, employers and franchises
• Dealing with all queries through the product lifecycle of the FlexiCare product to resolution
• Logging of all queries
• Keeping client up to date with their queries
• Ensuring excellent quality service to all clients
• Routing all enquiries to correct departments
• Working on Discovery systems
• Correctly applying Discovery FlexiCare processes and procedures
• Keep well-informed with Discovery FlexiCare product policy and product updates

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