Junior Student Support Advisor at SANTS Private Higher Education Institution

SANTS is an accredited Private Higher Education Institution focused on initial teacher training and continued professional teacher development through a distance mode of delivery. SANTS seeks to appoint a suitable candidate as a Junior Student Support Advisor within its Student Support Department.

Position: Junior Student Support Advisor

Role: The Junior Student Support Advisor is responsible for different student administration, engagement, experience and support activities within the Student Support Department (SSD). This is an entry level role within the Student Support Department (SSD).

• Build product knowledge of all SANTS activities including applications, assessments, graduations, enrolments, workplace integrated learning, etc.
• Attending to and resolving of student inquiries and complaints promptly and professionally.
• Identifying student pain-points and attend to their issues kindly and patiently.
• Assist students to navigate different student engagement platforms including the Student Information System (SIS) and the Learning Management System (LMS).
• Attend to enquiries that come through the telephony systems (inbound and outbound calls).
• Escalate complex enquiries to Senior SSD Advisors and Team Leads.
• Attend to student applications on the student applications platform as allocated by the SSD Recruitment Team Lead.
• Support the SSD Applications team lead in administering the student enrolment process.
• Attend to different student administration activities as allocated by the different SSD team leaders.
• Support and shadow Senior SSD advisors as they carry out different activities within the department.
• Support SSD team leaders in preparing for and rolling out graduation ceremonies.

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