Junior Business Process Analyst at Momentum Group

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses

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Role Purpose

Document and evaluate existing business processes to improve quality and reduce errors. Design and implement new business processes to optimise business results. Assist with and completing ad hoc, daily, weekly, monthly business or client dashboards and reporting. Maintainng standard operating procedure and Invoice processing support.

Internal Process

• Defines, plans and justifies (in business terms) projects to develop and implement components of new or changed processes and works with customers and users at all levels in the organisation to identify business benefits.
• Analyses business processes, identifies alternative solutions, assesses feasibility and recommends new approaches.
• Analyses the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
• Use standard tools to record project data and progress.
• Occasionally perform high-level investigation of reported issues and ensure they are handled and responded to.
• Produce good quality design and requirements documentation.
• Oversee the collation and production of the Scheme reports in accordance with the Scheme’s SLA requirements. 
• Ensure that the Scheme reports are accurate, produced on time and in accordance with the layout as required by the Scheme
• Produce accurate and quality Operations meeting agendas and minutes before and after monthly or quarterly Operations meetings.
• Analysing and present the standard operational report pack for specified funds on a monthly basis (on a quarterly basis for agreed funds).

Client

• Provide authoritative, expertise and advice to clients and stakeholders. 
• Build and maintain relationships with clients and internal and external stakeholders. 
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. 
• Make recommendations to improve client service and fair treatment of clients within area of responsibility. 
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders. 
• Works with colleagues and customers/users to investigate and model business functions, reports, processes, and information flows and data structures, using methodical and consistent techniques.
• Work with relevant internal stakeholders to carry out gap and impact analyses to establish the viability of the existing system, functionality in the context of new requirements, recommend solutions to the business and present alternatives where necessary.
• Positively influence and participate in change initiatives. 
• Continuously develop own expertise in terms of professional, industry and legislation knowledge. 
• Contribute to continuous innovation through the development, sharing and implementation of new ideas. 
• Take ownership for driving career development. 

Finance

• Contribute to the financial planning process within area. 
• Identify opportunities to enhance cost effectiveness and increase operational efficiency. 
• Manage financial and other company resources under your control with due respect. 
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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