IT Technician

The purpose of the IT Technician position is to ensure the efficient, secure, and reliable operation of the organization’s IT systems and infrastructure. The role is responsible for installing, maintaining, and supporting hardware, software, and network systems, while providing technical assistance to users, minimizing downtime, and ensuring optimal system performance to support the Company’s daily operations and overall business objectives.

• Hardware installation and configuration: Installing new computers, peripherals, and network devices, and configuring settings according to company standards.
• Software installation and updates: Installing and updating operating systems, applications, and drivers on user workstations.
• Troubleshooting and problem-solving: Identifying and resolving technical issues related to hardware, software, network connectivity, and user access.
• User support: Providing technical assistance to users via phone, email, or in-person, answering questions about software applications and troubleshooting basic issues.
• Network maintenance: Monitoring network performance, identifying and resolving network connectivity problems, managing network security.
• Data backup and recovery: Performing regular data backups and ensuring data recovery capabilities in case of system failures. Preventive maintenance: Conducting routine checks on computer systems to identify potential issues and perform necessary maintenance tasks such as cleaning and updating firmware.
• Inventory management: Keeping track of hardware and software assets within the Company.
• Documentation: Maintaining detailed documentation of system configurations, troubleshooting steps, and user guides.
• Perform other job-related duties as assigned.

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