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IT Specialist - Kenya at LC Waikiki

Nairobi, Kenya

Job Description

LC Waikiki’s journey started in France in 1985, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki MaÄŸazacılık Hizmetleri Ticaret A.Åž. Today LC Waikiki trades in 506 stores in 23 countries, with the company’s philosophy that "Everyone Deserves to Dress Well”

Job Industry

ICT / Computer, Data, Business Analysis and AI

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • Maintain and support point of sale and back-office systems
  • Support new store openings, functionality enhancements and upgrades
  • Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
  • Provide first level support to customers’ requests
  • Perform diagnostics of customer issues
  • Resolve customer issues by troubleshooting over the phone with customer contacts
  • Refer customer issues to upper-level support when necessary
  • On-site diagnose, repair and upgrade hardware or software as necessary
  • Ensure accurate documentation of all calls handled
  • Perform follow-up call-backs with customers
  • Keep up-to-date on all Service Desk processes and troubleshooting procedures

Academic Experiences

Qualification Industry
Bachelor'S Degree ICT / Computer, Data, Business Analysis and AI

Essential Qualities

Essential Qualities
  • Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus
  • Fluent in English (both written and verbal)
  • Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
  • Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
  • Ability to fill multiple roles simultaneously
  • Able to travel frequently locally and abroad
  • Excellent troubleshooting skills
  • Excellent customer service and interpersonal skills
  • Team player and strong in communication
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    Application Process

    Close Date

    10/05/2024

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