Implementation Support Assistant at Pragma

At Pragma, we focus on creating a work environment that supports both professional and personal well-being. We believe in a team-oriented culture where every individual is recognised, valued, and nurtured to achieve their best.    

As an On Key Implementation Support Assistant supporting On Key project engineers, you’ll play a critical role in optimising asset management processes across various industries. You’ll support the project engineers by handling data imports, client queries and configuring databases.

• Assist project engineers in setting up and configuring databases for the On Key EAM system.
• Perform data imports to ensure accurate data availability for clients.
• Ensure data quality and integrity, maintaining alignment with project standards and requirements.
• Support system setup by configuring and testing applications under the guidance of project engineers.
• Provide basic troubleshooting and support during the implementation phase.
• Communicate progress, data-related issues, and solutions to project engineers and management.
• Maintain documentation of data procedures, configurations, and reports.
• Ensure clients receive high-quality service, promptly address their needs, and help them achieve their objectives.