ICT Technical Assistant Uganda Isingiro at NRC - Norwegian Refugee Council

The ICT Technical Assistant will provide technical advisory services related to office technology for NRC offices in Uganda. Responsibilities include planning technology upgrades, ensuring optimal performance of office technology, and providing ICT support to field offices and vocational training centers. The role requires regular maintenance of ICT systems, monitoring network usage, and implementing security measures. The position is open to Ugandan nationals, with a focus on empowering women and promoting diversity.

• Provide technical advisory services in relation to new or appropriate office technology options that   are relevant to NRC offices in respect to ICT
• Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
• Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
• Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
• Schedule regular computer and other technology related services maintenance and license renewals
• Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
• Define, deploy and maintain system security for shared services.
• Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
• Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
• Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
• Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
• Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs) with a special focus on providing required support and back up to ICTs instructors in the VSTs. 
• Any other duties as may be allocated by supervisor.

Critical interfaces

• All Field Office staff
• Vendors/Service providers
• All school ICT staff in the respective location- Nakivale, Oruchinga, Kyaka, Rwamwanja, Matanda, Bubukwanga, Kyangwali and Kampala. 

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