IB Operations Officer at HF Group

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Housing Finance started operations with the main objective of implementing the government&rsquo... read more

Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and Ugandan deposits were transferred to The Permanent Housing Finance Company of Tanzania and the Housing Finance Company of  Uganda respectively.

• Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit Interest rates and general exchange rate information.
• Deal with customers’ general account queries, arrange inter account transfers and order statements.
• Arrange for ordering of cheque books and paying in books, including any customized Stationery.
• Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.
• Co-ordinate set up, amendment and cancellation of regular payments instructions
• Deal with inward and outward payments (including obtaining necessary customer Authorities).
• Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centers
• Act as principal point of contact in the unit when the Manager is away
• Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system. 
• Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
• Champion a culture of operational excellence to deliver ever- improving performance standards to IB customers
• Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelines
• Identify cross-sell opportunities within managed customers 

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