Human Resources Manager at Shagasha Tea Company

The Human Resources Manager is responsible for managing and overseeing all aspects of Human Resources at the Factory. This includes end to end recruitment, performance management, payroll and benefits administration, training and development, HR policy development, health and safety, HR staff file management, onboarding and offboarding of staff, staff welfare, staff engagement and retention, labour relations as well serve as the liaison between management and employees.

HR Operations Planning: Enhance the organization’s human resources by conducting manpower planning, budgeting and resource mobilisation within the factory so as to ensure availability of human resources to support stipulated objectives in a cost-effective manner. 

End to End Recruitment which includes establishing a recruiting, testing, and interviewing program; guiding managers on candidate selection; drafting and issuing of employment contracts, conducting and analysing exit interviews and recommending changes.

Training and Development: Prepare employees for assignments by establishing and conducting orientation (on-boarding) and conducting training needs analysis for purposes of designing training and development programs to support the factory’s overall objectives.

Reward Management: Manage a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.

Performance Management: Ensure planning, monitoring, and appraisal of employee performance /work results; assist managers with development of effective KPIs and train them to coach employees.

Employee Relations, Welfare and Engagement: Advice management on employee relations, welfare and engagement matters and ensure any arising matters including grievances or disciplinary issues are resolved quickly and amicably so as to maintain good employee relations. Serve as the liaison between management and employees on employee related issues. Schedule management conferences or townhalls with employees as may be required.

Payroll and Benefits Administration Management: Supervise the payroll processing system and records to ensure computed employee take-home pay are correctly done, process and submit payroll Attend to staff questions about wages, deductions, attendance, and time records. Receives and coordinates requests for leave and other absences. Implement employee benefits programs and inform employees of benefits by studying and assessing benefit needs and trends; recommend benefit programs to management; direct the processing of benefit claims; obtain and evaluate benefit contract bids; award benefit contracts; and design and conduct educational programs on benefit programs.

HR Policies and Procedures: Develop, update, implement and enforce human resource policies, procedures and programs as may be required and advice management on their application whilst ensuring full statutory/legal compliance of applicable laws related to labour and employment and health and safety. Represent the factory in HR related hearings and investigations.

HR File Management: Maintain and retain historical human resource records by designing a filing and retrieval system and keeping past and current records such as recruitment, turnover, performance appraisals, and leave.

Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

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