Human Capital Business Partner: Broker Solutions at Santam

What will you do?

The Human Capital Division has a permanent position available for an HC Business Partner: Broker Solutions, reporting to the HC Business Partner Lead. This position will be based at the Santam office in Johannesburg.

To align human capital strategies and practices with the overall business objectives, and act as strategic partners to the leadership, and drive the enhancement of business performance through effective people management.

To provide Human Capital consultation to assigned business units and to be instrumental in facilitating and implementing agreed deliverables. These business deliverables will be aligned to Human Capital’s Strategy/Business Strategy, collaborating to develop and implement best practice HC programs, policies and systems that support the organisation’s leaders and managers in managing their units and meeting their strategic priorities. Key to the success of the HCBP is the ability to develop a strategic partnership in their ‘day to day’ work within assigned portfolios. This comes from understanding the department or business key strategic challenges and providing HC intervention to help the leaders achieve their goals and create positive and productive workplaces.

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

Peopledrive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

The HCBP will take ownership of the overall HC practices for the business area, supported by the HC Centre of Expertise (COE), attending to:

Strategic alignment 

• Work closely with senior leadership to ensure that the HC strategy supports the organizational goals, and actively participate in business planning discussions to understand priorities and challenges.
• Collaborate with executive teams to shape HC strategies that drive business results, leveraging data and analytics to inform decisions
• Use analytics to assess workforce trends, measure the impact of HC initiatives, and provide insights that inform business decisions.

Talent Management & Acquisition 

• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning 
• Develop appropriate talent management strategies aligned to the business strategy

Organisational Design

• Partner with senior leadership to design and implement organizational structures that support strategic goals, resulting in [specific outcomes, e.g., increased efficiency, improved employee satisfaction].
• Lead workforce planning initiatives that align talent acquisition and development with business direction.
• Facilitate change management processes during mergers, acquisitions, and restructuring, ensuring minimal disruption and high employee engagement

Business partnership 

• Provide coaching and support to managers on HC-related issues, helping them navigate complex employee relations matters and enhance their leadership capabilities.
• Understand the business context in order to partner at the right level and influence HC related decisions.
• Provide advice and guidance on complex matters to managers and employees across the business area on HC related matters
• Analyse, interpret and conduct a trend analysis on HC data 
• Quarterly feedback on HC trends and provide solutions as required
• Drive people initiatives in partnership with the relevant CoE.

Diversity management & Employment Equity

• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan

What will make you successful in this role?

Performance management

• Ensure that performance metrics align with business objectives.
• Keep abreast with best practice on performance management trends. 
• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Facilitate performance calibration sessions
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Support business to develop and drive a high-performance culture. 
• Continuous education regarding the performance management process.

Culture and Engagement

• Conduct organizational assessments to identify opportunities for improvement and implement solutions to enhance organizational effectiveness.
• Support change management initiatives by developing communication strategies and training programs that facilitate transitions
• Design initiatives that focus on creating a positive work environment by promoting employee engagement, satisfaction, and well-being. 
• Implement programs that foster a strong organizational culture and increase employee morale

Leadership and people development

• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes

Employee Relations

• Act as a custodian of people related policies.
• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with all employee dispute resolution, with relevant COE

Total Rewards including Employee Wellbeing

• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.

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