HR Manager at Aga Khan Education Services

Aga Khan Education Service Uganda is a mission-driven educational organization dedicated to academic excellence, enabling students to meet their highest potential, pluralism and teacher development.   We serve a diverse population of students and staff and are committed to fostering a supportive and inclusive work environment.  We are seeking an experienced Human Resources Manager to lead our HR function with both day-to-day expertise and strategic vision.

Position Summary

The Human Resources Manager will oversee all aspects of human resources operations and help drive the institution’s long-term goals through effective people strategy. This role includes managing HR processes such as recruitment, employee relations, compliance, and benefits, while also playing a critical role in organizational planning, culture building, and workforce development. The HR Manager will collaborate with leadership to ensure the institution attracts, develops, and retains exceptional talent in alignment with its educational mission.

About the Agency

The Aga Khan Education Services (AKES) is one of the largest private, not-for-profit, non-denominational educational networks in the Global South. AKES currently operates over 190 pre-primary, primary, secondary and higher secondary schools and more than 100 non-formal education programmes in diverse geographic locations in Afghanistan, Bangladesh, India, Kenya, Kyrgyzstan, Pakistan, Tajikistan, Tanzania, Uganda and the United Arab Emirates. Most schools offer their respective country's national curricula, with some schools in East Africa and Bangladesh also offering the International Baccalaureate (IB) and the International General Certificate of Secondary Education (IGCSE). AKES employs over 6,500 teachers and staff and educates over 104,700 students.

Strategic Responsibilities

• Develop and implement long-term HR strategies that align with institutional priorities such as academic excellence, and operational sustainability.
• Lead workforce planning initiatives, ensuring the staffing meets current and future institutional needs.
• Partner with leadership to drive cultural initiatives that support employee engagement, retention, a shared sense of purpose, as well as operational efficiencies and culture of care and responsibility.
• Provide data-driven insights to guide decision-making on employee trends, compensation benchmarking, and diversity metrics.
• Serve as a strategic advisor to leadership on change management, succession planning, and organizational effectiveness.
• Collaborate in budget planning and forecasting related to human resources, including compensation and professional development investments.
• Lead the organization in ensuring compliance with Data Protection and Privacy regulations.
• Partner with leadership to develop and implement a rigorous performance evaluation and development planning across the organization.

Operational Responsibilities

• Oversee recruitment, onboarding, and orientation for all staff and faculty positions. Ensure recruitment of excellence in all positions, and ensure due diligence such as credential verification, reference checks and background checks are conducted thoroughly.
• Ensure performance management, and disciplinary processes are conducted with consistency and fairness, but yet rigorously to identify and address performance challenges.
• Ensure compliance with Ugandan labor and education laws in recruitment and human resource management.
• Maintain and update HR policies and procedures, employee handbooks, and job descriptions.
• Oversee administration of employee benefits, leave programs, and wellness initiatives.
• Support audit processes with accurate HR documentation and reporting.
• Provide monthly and ad-hoc reports regarding HR Key Performance Indicators and opportunities and challenges.

Other

• Function as the Secretary to the Human Resources Committee of the Board of Directors: preparing papers, minutes and action items and following up as needed.

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