HR Assistant (Employee Relations) at Teleperformance Kenya

• Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)

• Coaching managers and employees through the performance management process
• Serve as the primary HR contact for assigned departments/business units. 
• Understand business goals and workforce needs; translate them into HR solutions. 
• Support and resolve employee relations issues in compliance with company policies and labor laws. 
• Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
• Conducting training sessions for managers to improve employee relations and people skills.
• HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)
• Partner with L&D to coordinate training opportunities. 
• Ensure HR practices comply with labor laws and internal HR policies. 
• Educate employees and managers on HR policies and best practices. 
• Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data). 
• Conduct trend analyses to support strategic HR decisions.
• Support engagement and wellness initiatives.
• Contribute to HR transformation, systems implementation, and process improvement initiatives.

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