Housekeeping Supervisor at Victoria Hotel and Resort

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.

Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm.

Staff Supervision and Training:

• Supervise, train, and motivate housekeeping staff to achieve and maintain high performance standards.
• Prepare staff rosters and assign daily cleaning duties.
• Conduct regular performance evaluations, feedback sessions, and team briefings.

Cleaning and Maintenance Oversight:

• Ensure all guest rooms, public spaces, and beach-adjacent areas are cleaned and maintained to the highest standards.
• Conduct routine inspections to uphold cleanliness, sanitation, and maintenance quality.
• Report and follow up on maintenance issues with relevant departments.

Inventory and Supplies Management:

• Monitor and manage inventory of linens, cleaning supplies, and guest amenities.
• Ensure proper usage, care, and maintenance of cleaning tools and machinery.
• Prepare requisitions for restocking and ensure cost-effective utilization of supplies.

Guest Relations and Service Quality:

• Respond promptly to guest inquiries, requests, or complaints in a professional manner.
• Ensure guest satisfaction through attention to detail, personalized service, and prompt resolution of issues.
• Maintain positive guest feedback scores and service reviews.

Safety, Hygiene, and Compliance:

• Enforce company policies and safety protocols within the housekeeping team.
• Ensure compliance with hygiene, environmental, and health standards.
• Conduct safety briefings and ensure staff adhere to resort cleanliness and sanitation guidelines.

Operational Efficiency and Collaboration:

• Work closely with Front Office, Maintenance, and Food & Beverage teams to ensure coordinated operations.
• Contribute to developing efficient cleaning procedures and operational systems that enhance productivity and reduce costs.

Interested and qualified candidates should send their CV to: victoriahotelandresortlekki@gmail.com using the Job title as the subject of the mail.