Hollywoodbets Durban July - Seasonal Employment

Branch Growth

• Ensure betting boards are updated timeously. 
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
   

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks,Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.
   

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
   

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders  promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
   

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
   

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 
   

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