Job Description
The Head of Support Services (HoSS) is responsible for strategic leadership and will ensure the strategic and operational supervision of support functions: finance, human resources, logistics, procurement, administration. He/She ensures the effective, compliant, and sustainable implementation of financial, logistical, administrative, and HR systems, while developing the teams' capacities to support DRC's growth and transformation. The HoSS plays a central role in ensuring compliance, efficiency, and sustainability of DRC operations. He/She ensures the establishment of robust, transparent management systems adapted to the requirements of the humanitarian context and donors. As a member of the Senior Management Team (SMT), the HoSS works closely with the Head of Mission, the Head of Programs (HoP), and the Head of Security and Access (HoSA), in order to ensure a smooth integration of support services into the overall operational platform
Job Industry
Job Salary Currency
CDFJob Salary Fixed
NoKey Deliverables
- Providing leadership and direction to a team, ensuring clarity of roles, expectations, and performance standards to achieve agreed goals and objectives.
- Supports the managers to coordinate the daily activities of their teams to ensure workload is supported and prioritized appropriately
- Provide structured, well-planned and ongoing capacity building for the Support Services staff enabling them to deliver including through in-house training sessions and hands on mentoring support
- Leading or contributing to recruitment processes for staff within his/her team and implementing termination decisions in accordance with DRC’s two-step principle.
- Conducting and/or signing off on performance appraisals and ensuring regular, constructive feedback to support continuous improvement.
- Supporting the professional development of team members through coaching, capacity building, and development planning.
- Addressing poor performance and disciplinary issues, including handling Code of Conduct cases referred to management, in line with DRC policies and procedures.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Customer Service & Support | At least 7 years' experience in relevant field Deep understanding of the humanitarian sector and expert-level knowledge in one or more of the support functions; systems level thinking as regards the support services and how to serve the needs of programmes. Post-secondary degree in relevant field Fluent in French Demonstrated capacity in team leadership, risk and compliance management, and experience in managing financial, human, and physical resources and assets for a humanitarian organization Excellent communication and relationship management skills, and capacity to work in a multi-cultural environment Proven operational management experience and capability, including in conflict areas Significant experience in procurement and tender processes Understanding and experience of institutional fundraising Experience working in an ERP system, including supply chain, finance and HR systems |