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Head of Customer Service at Kiyix Recruitment Hub

--Powermax General Electrical Merchants Ltd--

Job Description

KIYIX is a recruitment/HR consulting firm and our goal is to to help create one million jobs in Nigeria by 2030. At Kiyix recruitment hub, we help make recruitment a stress-free experience for both the employer and the potential job seekers.


Job Description

  • We're seeking an experienced Head of Customer Service to lead our customer service team, driving customer satisfaction and loyalty 

Salary

N200,000 - N250,000 / month.

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Develop and implement customer service strategies to drive customer satisfaction and loyalty
  • Lead and manage a team of customer service professionals, providing coaching, guidance, and support
  • Collaborate with cross-functional teams to resolve customer complaints and concerns
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Develop and manage customer service metrics, reports, and dashboards.

Essential Qualities

Essential Qualities
  • 8-12 years of post-qualification experience in customer service, preferably in the FMCG sector
  • Proven track record of leading high-performing customer service teams
  • Strong understanding of customer service principles, practices, and technologies
  • Excellent communication, interpersonal, and problem-solving skills

Special Benefits for this Position

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic team
  • Career growth and development opportunities

Application Process

Interested and qualified candidates should send their Resume and cover letter to: kicvacancy@gmail.com using the Job Title as the subject of the email.

Close Date

15/08/2025

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