Grievance & Incidents Officer

Valterra Platinum, formerly Anglo American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

As we embark on this exciting new chapter, Valterra Platinum is positioned to define and pursue its own strategy, anchored in operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market.

Our independence empowers us to deepen our commitment to stakeholders and lead with purpose – to Unearth Value to Better Our World. We remain steadfast in our ambition to be the world’s foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

If you're driven by purpose and the opportunity to make a lasting impact, we invite you to join us. Apply today and be part of something bigger.

• To ensure unwanted events with actual or potential negative impacts on external stakeholders and/or to the business are dealt with swiftly and appropriately.
• To identify and correct issues before they recur or escalate into more serious problems.
• To elevate Mogalakwena Mine’s credibility and reputation by demonstrating that we listen and take complaints seriously.
• To offer an additional means to track and monitor impacts and risks.
• To provide insight into external stakeholders' understanding (or misunderstanding) of site policies, activities, and behaviour.
• Screen grievances for relevance as per the criteria outlined in the Social Way 3.0 and the
• operations specific Grievance Management Procedure.
• Acknowledge receipt of the grievance to the aggrieved person, confirm with the aggrieved person if issue was recorded correctly and explain process going forward.
• Internally notify relevant stakeholders as per the process outlined in the Social Way 3.0 and the operations specific Grievance Management Procedure.
• Investigate the grievance using the Learning From Incident (LFI) methodology, working cross functionally as part of the LFI investigation team as needed. This may include functions like human resources, procurement/supply chain, environment, mine & blast, projects, occupational health and safety, social performance, etc.
• Record all interactions and documents and agreements associated with the grievance and associated incident investigation on Isometrix.
• Keep the complainant informed throughout the grievance process.
• Discuss the investigation process and progress of the investigation with the aggrieved stakeholder on an ongoing basis and ensure that these interactions are documented.
• Discuss the findings with the aggrieved stakeholder on an ongoing basis and record the interactions and decisions/agreements on Isometrix.
• Ensure that the aggrieved person is notified and aware of his/her right to appeal and the appeals process.
• Participate in community meetings about grievance issues as needed.
• Raise awareness of the grievance process internally and externally in the communities as needed.
• Consider different resolution methods based on the investigation results, and together with the aggrieved party, decide on the most appropriate resolution.
• Identify ways to continuously improve access to, trust in, and understanding of the grievance process in the communities in the area of influence.
• Support delivery of the relevant BU and Group sustainability initiatives and activities.

• Meaningful work in a high-performance, values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning, development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.

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