Graduate Associate - Customer Satisfaction & Quality and Customer Care Centre

We are looking for a CSQ & CCC Graduate Associate to support CCC and CSQ operational activities while building a strong foundation in customer experience, quality management, NCR management, and continuous improvement. This role is intended for early-career talent with strong potential, learning agility, and the right attitude to grow into future critical roles.

• Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
• Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
• Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
• Ensure process discipline, documentation accuracy, and adherence to quality standards
• Contribute to continuous improvement initiatives, including data analysis, root cause analysis, and corrective actions
• Learn and apply quality frameworks, systems, and tools used within Schneider Electric

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