General Clerk Associate Representative - Provider Intake

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has over 70,000 employees who service 85 million customer relationships throughout the world. The Cigna office in Kenya is as an operation hub servicing clients within the African and Global Markets.

We are looking for General Clerk Associate Representatives to join our growing Provider Intake Team at our Nairobi Office.

• Receiving and documenting claims within Intake and processing systems.
• Sorting, processing and vetting of claims firsthand for claims payment.
• File management and classification of data within our Claims Smart Indexing System.
• Electronic transfer of received claims to the various platforms/BOBs.
• Triaging the flow of provider claims/queries and GOP Requests on Salesforce
• Indexing and managing the Intake provider claims and any other departmental tasks within stipulated TAT’s
• Managing the different channels through which claims are received.
• Any other tasks as allocated.

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