Front Office Agent - Cysuites Apartment Hotel at Cytonn Investments

Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region.

• Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
• Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
• Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual
• Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
• Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
• Computes all guest billings, accurately post charges to guest rooms and house accounts
• Handling pool and gym clients.
• Assists in pre-registration and blocking of rooms for reservations.
• Use proper mail, package, and message handling procedures and record
• Communicate services and amenities of the hotel to guests.
• Any other duty that maybe assigned from time to time

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