Front Desk Receptionist - AI trainer at micro1

Join our customer's team as a Front Desk Receptionist - AI trainer, where you'll combine the vital role of front-line communication with cutting-edge AI training. This multifaceted position not only ensures a welcoming and efficient virtual front desk experience but also leverages your subject matter expertise to elevate the capabilities of AI systems involved in customer interaction.

• Serve as the first point of contact by responding to inquiries from the general public, customers, and visitors.
• Provide detailed information regarding the organization's activities, departments, office locations, and personnel.
• Accurately log guest and customer interactions, maintaining high standards for data entry and record keeping.
• Train and support AI systems by sharing expertise on effective communication, frequently asked questions, and customer service scenarios.
• Collaborate with cross-functional teams to improve AI-driven processes and refine training data.
• Assist with scheduling, registration, and directing inquiries to the appropriate departments or individuals.
• Continuously monitor and assess the performance of both human and AI-driven front desk operations to suggest enhancements.

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