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Front Desk Clerk (5-Star Luxury Hotel)

--Powermax General Electrical Merchants Ltd--

Job Description

Our client in Nairobi seeks a passionate and service-oriented individual with a warm smile and a knack for creating exceptional guest experiences to join their team as a Front Desk Clerk. In this full-time, on-site role, you'll be the welcoming face of our property, ensuring every guest's arrival, stay, and departure is seamless and memorable. If you thrive in a fast-paced, luxury hospitality environment and are committed to delivering unparalleled service, we invite you to apply!

Important Requirements

  • Legal Work Authorization: This position is only open to candidates who are legally authorized to work in Kenya.


Job Industry

Administrative and Support Services

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Provide an exceptionally friendly and welcoming experience for all guests.
  • Efficiently handle guest check-ins and check-outs, including registration and departure procedures.
  • Manage guest inquiries, requests, and concerns with a proactive and problem-solving approach.
  • Accurately process payments and manage cash handling in line with hotel policies.
  • Maintain organized records and handle administrative tasks with precision.
  • Collaborate effectively with other hotel departments to ensure a smooth guest journey.
  • Operate hotel computer and phone systems for reservations and guest services.

Essential Qualities

Essential Qualities


  • Excellent communication and interpersonal skills, with a consistently friendly, affable manner and an easy smile.
  • Fluency in both English and Swahili (written and spoken).
  • Strong organizational skills and the ability to manage tasks effectively without direct supervision.
  • A demonstrated ability to work effectively in a fast-paced, high-pressure environment.
  • Proficiency with computer and phone systems, including Microsoft Office and PABX phone reservation systems.
  • A proven ability to handle cash and process payments accurately, honestly, and efficiently.
  • Flexibility to work all shifts, including weekends, public holidays, and both PM and overnight shifts.
  • Previous experience in customer service, hospitality, or a related field is preferred.
  • Experience with Opera Cloud and Micros Symphony systems is a significant advantage.

Application Process

Close Date

12/09/2025

Apply Now!